Express delivery. The same day or 1 working day- it excludes weekends. Once an express order has been placed a member will be in touch with delivery details.
Express shipping is only available on a select range of products. It excludes backordered, bespoke and made to order products. Orders containing excluded products may incur an additional shipping charge.
* Express prices are as follows:
Express Small/Medium Package (0-8kg dimensional weight): 8€
Express Large Package (between 8kg-15kg dimensional weight): 22€
Standard (3-5 working days): We deliver to mainland UK, Northern Ireland & Isle of Man as part of our domestic shipping service. Jersey & the Channel Islands are charged at international rates. Please note that unfortunately, we are unable to deliver to PO or BFPO boxes, as a signature is required upon delivery.
* Standard delivery pricing:
– Standard Small Package (under 2kg dimensional weight): 8€
– Standard Medium Package (between 2kg- 8kg dimensional weight): 8€
– Standard Large Package (between 8kg-15kg dimensional weight): 15€
* Bulky & White Glove (5-10 working days): – These include furniture, lighting and large, heavy (exceeding 15kg dimensional weight) or high value (over € 500) fragile products.
Once the order has been placed our services will contact you to arrange dates, times and delivery method. For fragile, high-value pieces (exceeding € 500), we use a dedicated white glove shipping service. All products are insured and specially packaged to ensure peace of mind.
* Bulky & White Glove shipping pricing:
– Bulky Package: € 30
– White Glove Shipping: POA (place of acceptance)- Due to the specialised nature of shipping, we are unable to give exact quotes at checkout. Once a purchase has been made, a member will be in touch to guide you through the process. Within the Greater London area, delivery will typically cost € 35, outside of London, shipping costs usually do not exceed 5% of the order value.
* White Glove & Bulky: POA (place of acceptance) For fragile, high-value pieces exceeding 16kg dimensional weight we use a white glove service to specially package and move your item. Once a purchase has been made, a member will be in touch to guide you through the process.
We presently ship products worldwide, for online shipping we have a set pricing structure for the following countries:
Norway, Switzerland, Croatia, Turkey, Ukraine, Bulgaria, Cyprus, Romania, Czech Republic, Hungary, Poland, Italy, Portugal, Spain, Sweden, France, Germany, Netherlands, Belgium, Denmark, Finland, Iceland, Andorra, Austria, Gibraltar, Greece, Guernsey, Isle of Man, Jersey, Latvia, Liechtenstein, Luxembourg, Vatican City,
Russia (Business address only)
USA & Canada
India, China, Hong Kong, Japan, Singapore, South Korea
UAE, Qatar, Saudi Arabia,
Egypt, South Africa, Algeria
New Zealand, Australia
Brazil, Uruguay, Mexico
If your country is not featured in this list online orders can still be shipped out, once you have placed an order with us, we will get in touch concerning shipping costs. Otherwise, you can email us at firstname.lastname@example.org for further information.
Please note that unfortunately, we are unable to deliver to PO or BFPO boxes, as a signature is required upon delivery.
All international orders are not duty paid and may incur additional charges once the parcel reaches its destination country. The recipient of the parcel must pay these charges and failure to do so can result in delays. It might be interesting to contact your local customs office for current charges before you decide to place an order. For parcels returned to us due to customs charges being higher than expected, we reserve the right to refund the transaction minus all costs incurred.
All orders are tracked for peace of mind and tracking numbers will be included with your order dispatch email.
These include furniture, lighting, glass vase and large, heavy (exceeding 15kg dimensional weight) or high value (over € 800) and fragile products.
As these deliveries are more specified they can take between 10-15 working days for delivery. Once the order has been placed a member will contact you to arrange dates, times and delivery process. For fragile, high-value pieces (exceeding € 800), we use a dedicated white glove shipping service. All products are insured and specially packaged to ensure peace of mind.
Due to the particular kind of shipping, we will not be able to give quotes at checkout. Once a purchase has been made, our team will be in touch to guide you through the procedure.
Normally, shipping cost will be in between 3% to 10% of the product’s value. Except explicitly stated, customs and duty rates are not included.
Backorder bespoke & made to order delivery
Products that have been backordered are of a bespoke nature or made to order and will come with their own delivery and lead times, specifically detailed at checkout. Due to the nature of our products, lead times are a rough estimation of production time. Once these products have been ordered, our team will contact you with further information.
If you are not satisfied with your purchase then you have 14 days from the delivery date to return it for an exchange or refund. You will be responsible for the return shipping costs.
Commissioned works: in the event of cancellation of any commissioned work, the customer shall be accountable for all expenses and outlays incurred by the craftsman up to the date of cancellation along with an additional amount calculated and notified to the parties by Heritage Luxury Crafts acting in good faith.
Made to Order: in the event of cancellation of any made to order product, Heritage Luxury Crafts shall hold the 50% non-refundable deposit paid by the customer for all expenses and outlays incurred up to the date of cancellation.
Collect products: in the event of cancellation of any unique products, the customer will be accountable for the full shipping costs of the item.
To cancel your order you must advise us by writing to email@example.com and we will issue you with a returns note for attachment in your delivery. All parcels are sent back at your own risk. We would advise using recorded delivery, as the parcel is not our responsibility until we sign for it.
Please note that the right to cancel and return for a refund does not apply to the following: : Personalized goods or goods made to a customer’s requirement” – this includes all bespoke, custom orders either placed on the website, by email or over the phone.
PLEASE NOTE: We will only accept the return of item/s if sent back in original unused condition.
We aim to apply all refunds and dispatch exchange items within 48 hours of the day they are received, though it can vary throughout busy periods such as Christmas and sale periods.
Please send returns to:
Cancellations: In the event of cancellation for bespoke work, the customer shall be responsible for all expenses and outlays incurred by the craftsman up to the date of cancellation together with a further amount calculated and notified to the parties by heritage Luxury Crafts acting in good faith.
For made to order and backordered products, in the event of cancellation Heritage Luxury Crafts shall deduct a 50% non-refundable deposit for all expenses and outlays incurred up to the date of cancellation.
Heritage Luxury Crafts deliver worldwide. For online orders we deliver to a selection of countries worldwide. We can also take a mail order. We only ship to business addresses in Russia. Please be aware that we are unable to deliver to PO or BFPO boxes, as a signature is required upon delivery.
Heritage Luxury Crafts estimate that international delivery items arrive within 7 to10 working days from the departure of our warehouse. While for Europe it takes generally 5 working days. Receipt of goods can sometimes be subject to customs & duty procedures beyond our control.
If orders placed online, Heritage Luxury Crafts provide the option to ship to a different address than the one at which your card is registered. For security reasons, this service is discretionary, and we reserve the right to only ship to the billing address, or authenticate details with our customers before shipping to a different address. If you have made a mistake with your delivery details, please contact us immediately by email at firstname.lastname@example.org and we can try to amend them. If the order has already left our company, then the delivery address won’t be changed. In this instance we will need to wait for the parcel to be returned then postage would be payable for it to be sent out again.
The couriers will make 3 attempts to deliver your package. In case of the 3 attempts failed, he will leave a card for you to collect at the nearest relevant Access Point.
Yes it is possible. Heritage Luxury Crafts undertakes no responsibility if the signature received at the delivery address is not the client, and will consider the parcel correctly delivered.
Yes it is possible. Heritage Luxury Crafts undertaaAny customs or import duties are charged once the parcel reaches its final destination country. The beneficiary of the parcel must pay these charges.
Regrettably, Heritage Luxury Crafts has no control over these charges, and we are unable to tell you what the cost would be, as customs policies and import duties vary widely from country to country. We advise you to get in touch with your local customs office for the current charges before you place an order. This would prevent any surprise charges you were not expecting. Any parcels returned to us due to customs charges being higher than expected; we reserve the right to refund the transaction minus all costs incurred.
Customers ordering from the Republic of South Korea will receive an FTA document with their parcel.kes no responsibility if the signature received at the delivery address is not the client, and will consider the parcel correctly delivered.
Each country has their own goods import procedures and these can vary across countries. From our practice USA customs do require at times further specifics of a high value orders, such as manufacturer details, internal Review Service number at times. If you have an order in customs, please contact us at email@example.com mentioning your order n° so that we can assist you resolve the matter as fast as possible.
Articles infrequently go missing in the post. You should not worry. All shipments are fully insured & Heritage Luxury Crafts will be pleased to make a claim on your behalf if this should occur. Heritage Luxury Crafts policy is to refund in full or send a replacement once the required time has passed, stated by the relevant shipping company in their terms
Every so often errors do occur, but our aim is to remedy them and correct any issues you may have. If you have remarked that we have made a mistake with your order, please contact us on +44 (0) 20 127 3252 724 or email us at firstname.lastname@example.org and we will look into it. Please when you e-mailing us, do incorporate your order reference at all times.
Heritage Luxury Crafts takes countless care with its product photography to make sure that what we offer you with the pictures is truthfully and fairly the products we sell. However, due to the handmade nature of each pieces, and inconsistencies in how different computer screens replicate colors, we cannot guarantee that the creation you receive will look accurately the same as on your computer screen.